Complaints

Making a complaint

If you want to make a complaint about a product, please fill in the form below; we will gladly help. Please read the rules first.

Rules

Before you send a complaint

We accept complaints only through the online form for the complaint report.
Complaints are considered within 8 days of receiving the goods.
Products that have already been installed or modified in any way can no longer be the subject of a complaint.
We do not consider complaints caused by unprofessional or careless handling of the goods.
The buyer must not use or sell the goods until the complaint is settled.
The buyer must allow the supplier to see and inspect the goods concerned.
We do not consider complaints caused by unprofessional unloading.
Colour matching is not a reason for complaint, as colours may differ slightly between products.

Complaint report

Please give the number of the order, delivery note or invoice and describe the problem.

Photos help us resolve a complaint faster: send them by e-mail to info@petrovic.si with the document number in the subject line.